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Presently, LLMs lack rich images and content, such as images of the spaces and features, that consumers normally demand when making hotel reservations, Kletzel stated., meanwhile, has rapidly broadened in recent years.
Beyond the visitor experience, agentic commerce has the potential to move the way hotel companies' client service groups operate and are structured, Klein stated. "Will there be some corporations that find the chance to lower staff? Yes," Klein stated. Brand names that think in great consumer experience and service will learn that AI could help their representatives "get included in more intricate, more business-critical discussions that assist grow the organization." In 2025, Hyatt reduced personnel by around 30% throughout its guest services and support groups "in response to the progressing nature of guest queries and shifting service needs," per the company.
This year, numerous collection brands that introduced in 2025 will continue to broaden. Extra new brand names and collaborations, particularly in the lifestyle segment, will likely debut as well, according to hospitality professionals.
Marriott's Outdoor Collection uses distinct lodgings in destinations near nationwide parks, deserts, ski locations and shorelines. Thanks To Marriott International Wyndham Hotels & Resorts revealed its Dazzler Select brand extension targeting independent hoteliers in the economy lifestyle sector. And IHG Hotels & Resorts promoted its own forthcoming upper-tier collection brand throughout third-quarter profits.
Major Global Shifts in Hospitality DevelopmentHilton's Start Collection, particularly, has more than 60 hotels in the works across the U.S. and Canada, Kevin Osterhaus, president of way of life brands at Hilton, told Hotel Dive. Beginning is presently exploring possible brand-new locations in San Diego, Los Angeles and Virginia Beach, Virginia, along with markets in New Mexico and Colorado in 2026, Osterhaus said.
"Collection brands are appealing since they offer the finest of both worlds: Owners keep the distinct DNA of their residential or commercial property, while unlocking worldwide circulation, profits management, commitment and support. Kevin Osterhaus President of way of life brands at Hilton From the visitor perspective, independent shop hotels are desirable because they offer authentic experiences, Gabriel Perez, chief operating officer of accommodations at The Indigo Road Hospitality Group, told Hotel Dive.
However, as for why the hotel business are chasing independents in the way of life section, "it's not about the visitors. It has to do with producing sub-brands within their own brand names to please investors' requirements and to please owner and developers' objectives," Perez stated. JLL's Davis echoed that belief, telling Hotel Dive that the market is at the point of, if not past the point of, brand saturation, as "public business [are] under a significant quantity of pressure for net system development." This, in turn, puts a lot more pressure on hotel business "to develop brand names, micro brands and subsets of brand names in order to expand their footprint of existing properties," Davis said.
Hilton's collection brand names' "unique positioning and storytelling continue to drive interest throughout chain scales," Osterhaus stated. According to Bobby Molinary, Marriott's primary advancement officer for choose brands, interest in Marriott's brand-new collection brand names comes amidst a difficult high-cost-of-construction environment that has made it "increasingly tough to build new hotels." Series and Outdoor Collection, both conversion-friendly offerings, refer to an ownership neighborhood and designers who "are constantly looking for ways to grow, and conversions represent a path for growth," Molinary said.
This year, Hilton prepares to stay "very active in the lifestyle area through strategic partnerships, new finalizings and ongoing development of our current brands," Osterhaus said. Another growing space is the luxury sector.
That trend is anticipated to continue in 2026 as luxury consumers drive travel costs and hotel reservations amidst a wealth bifurcation at play in the industry. "High-net-worth travelers are anticipated to stay among the most trustworthy chauffeurs of international travel spending next year," Giray Boran, handling director of BLG Capital, informed Hotel Dive.
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